Careful Preparation & Worldwide Dispatch

Every Winter's Spells creation is individually inspected, cushioned and shipped either locally or through our trusted logistics partners across the European Union and globally.

Worldwide Collectors & Destination Notice

Winter's Spells creations have crossed several seas and reached collectors in many countries across the EU and around the world.

Important Notice on Restricted Destinations: Due to recent customs, postal and packaging regulation changes in certain countries, automated shipping to some destinations is currently disabled at checkout. If shipping to your country is disabled or you have a special delivery request, please get in touch with us directly and we will gladly check personalized shipping options for you.

Preparation Times & Bespoke Requests

Because every creation is handmade and hand-painted through a long creative process—and personalized pieces are created on request for events or your home—please allow 2–4 working days for stocked items to be prepared, or the agreed studio timeline for bespoke commissions. Tracking details are sent as soon as your parcel is dispatched.

Zero-Waste Recycled Protective Packaging

Against waste, our outer cardboard boxes and packing materials are systematically recycled and reused while guaranteeing multi-layer shock protection. Read more on our Packaging page .

Statutory EU Right of Withdrawal (14 Days) & Damaged Parcels

EU Consumers (Widerrufsrecht): In accordance with EU Directive 2011/83/EU (§ 312g BGB), consumers in the European Union have the statutory right to withdraw from purchases of standard stocked items within 14 days of receiving the goods without giving any reason. Pursuant to Art. 16(c) of Directive 2011/83/EU (§ 312g Abs. 2 Nr. 1 BGB), the right of withdrawal does not apply to goods made to the customer's specifications or clearly personalized (bespoke commissions). If a parcel arrives damaged in transit, please contact us within 48 hours with photographs so we can arrange an immediate replacement or refund.

For any other issue, reach out through the contact page or via our Etsy shop: purchases made on Etsy follow Etsy's return policies.

Care instructions

Some mugs are dishwasher and microwave safe, whereas pieces with metallic detailing, vintage porcelain or special finishes require hand washing only. Please always check the product card and description of each item to make sure.