Winter's Spells' Terms & Condition

Please read the T&C’s carefully before purchasing, by purchasing with Winter's Spells you’re agreeing to these terms and conditions.

These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. You’re welcome to print or store these terms for your own records. 

When you place an order with Winter's Spells you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors (such as incorrect size or colour). Should you have any complaints, please get in touch with us. These terms and conditions apply to all transactions on this site. 

Prices & Shipping

Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods and to ask you if you wish to continue with the order at the amended price or to cancel the order altogether. Prices may change during the time due to various reasons. Please, keep this in mind. Delays due to third parts or under special situations like weather and acts of God, can't be considered our fault. Some products may require more time than usual to be processed.

You will be advised on an estimated dispatch date upon placing your order. Please allow up to 2-4 working days.

Shipping time is as follow: Europe 4-7 working days, Rest of World 7-20 working days.

Should your order not arrive, please contact Winter's Spells.

Returns

All products must be returned as new in order to be eligible for a refund. Some products may look a little bit different from the pics or have some imperfection, please, keep in mind that most of the products sold on this website are handmade. Orders for standard (non-custom) items can be cancelled up until the point they are shipped, once they are shipped no changes can be made to the order. Standard items may be returned for any reason within 14 days of receipt. The customer must cover shipping costs for return products. 

Payments

Payment is made securely via Paypal, Credit/Debit Card or any other payment method available on this website. Winter's Spells must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.

Unclaimed/Refused parcels

Parcels that return to Winter's Spells as 'Unclaimed' or 'Refused', are subject to extra shipping costs to have them re-sent. 'Unclaimed' or 'Refused' parcels will have any return fees charged to Winter's Spells deducted from your refund, shipping costs are also not refunded. These costs can be paid via PayPal or the website. If you choose to have the item refunded, the original shipping cost will not be refunded. Please check your tracking information if a parcel hasn't arrived on the expected delivery date as it may have been returned to your local depot ready for you to collect or arrange a re-delivery!

Customs Fees and Import Charges

Import fees and charges are the sole responsibility of the customer and will not be reimbursed by Winter's Spells. Any unclaimed or refused items will have return import fees deducted from the refund amount, original shipping costs will not be refunded in these cases.

Designs

If you would like to distribute the products under the brand Winter's Spells, please get in touch with us first. 

Warranties

We do our best to make our website perfect, but some errors may occur. Any defects or errors will be corrected as soon as possible. We aren't responsible for things we can't control. Products sold on this website are made by the third parts and we aren't responsible for them. 

Content

Content available on this website belongs to Winter's spells, our partners and customers. Don't distribute without authorization.

With purchasing from our website, you agree with our Terms & Conditions.