The packages are shipped with standard couriers, processing time usually takes about 2-3 days, but it may take a longer time in certain circumstances. Packages within Europe are usually delivered between 4-7 working days, international shipping may take around 7-20 working days to be delivered.
We ensure all items that are posted to our customers are of the highest standard, but if there is ever a need to return an item we do accept returns for a full refund. Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional. You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind, and more. Items must be returned with all original packaging, in new/unworn condition (with the exception of damaged items).
If you wish to return an item, please notify us via email, please include the following information;
Your order number
Reason for return
The date you received the item
Your return will be processed within 1-2 working days. We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request. Winter's Spells is not responsible for any item returned via a non-traceable method that gets lost or damaged in transit. In such an event the responsibility lies with the buyer to claim from their chosen courier company. Items marked as being reduced for having a defect, damage, or any other reason will be exempt from the returns policy.
It is highly recommended you use a trackable shipping method. Refunds will be issued as soon as the item has been received from the customer, and can take around 7-10 days to clear back into your account, depending on the payment method and your bank.